Roamware Reinforces Digicel's Leadership in
Roaming Services
Roamware Inc and Digicel Group
May 8, 2006
Caribbean's fastest-growing
GSM operator provides seamless services for travelling wireless
customers
Global roaming solutions leader Roamware Inc and Digicel Group, the
fastest growing mobile telecommunications operator in the Caribbean,
has implemented Roamware's innovative roaming solutions to enhance its
ever expanding seamless pan-Caribbean GSM network and reinforce its
position in the region as a leader in delivering excellent customer
service.
The partnership will offer an enhanced mobile experience and a greater
level of connectivity to Digicel customers travelling abroad and
visitors to Digicel's pan-Caribbean network. Digicel's subscribers are
already welcoming the benefit of being able to seamlessly access
voicemail services from abroad, while visitors to any of Digicel's
markets of operation can now effortlessly access their own home
services. Digicel has operations in close to 20 Caribbean markets.
According to Ralf Ohlhausen, Products Director at Digicel Group:
"Independent research has ranked Digicel as being number one in
customer care because of our strong customer-centric focus and
commitment to delivering excellent service. We have chosen a suite of
solutions from Roamware that will support our continued growth by
offering the best and most flexible seamless service enhancements. The
technology will also reduce roaming costs for our customers when
travelling abroad or visitors coming to the region."
When travelling abroad Digicel's customers can now be assured that
they will not be charged for incoming calls when they are not
available, as these will be delivered directly into their voice
mailbox free of charge. Roamware's Voicemail Call Completion and CLI
Guarantee also ensure that callers can seamlessly leave voicemails
without the need to re-enter phone numbers.
International visitors to the Digicel network can now enjoy a reliable
Virtual Home Environment experience with Roamware Short Codes, which
enable inbound roaming subscribers to continue to use the abbreviated
codes assigned by their carrier to access their local services such as
voicemail. Smart Call Assistant allows roamers to use the numbers in
their phonebook as they would at home by automatically adding the
international access codes if missing.
Bobby Srinivasan, Roamware CEO, said: "The Caribbean
telecommunications industry is experiencing impressive, dynamic
advancement and playing a lead role in driving the vibrant tourism,
financial services and local industries. We are delighted to be
partnering with Digicel to fully explore and support the market
opportunities with our market-leading services."
About Digicel
Since its launch in 2001, Digicel has become the fastest growing
wireless telecommunications operator in the Caribbean. A Caribbean
company, headquartered in Kingston, Jamaica, Digicel has over the past
five years, become renowned for competitive rates, unbeatable
coverage, superior customer care, a wide variety of products and
services, and state-of-the-art handsets. It is the largest GSM
operator in the region.
By offering innovative wireless services and community support,
Digicel has become a leading brand in the Caribbean and has placed the
region at the cutting edge of wireless communications.
Digicel currently has operation in 16 Caribbean countries, covering a
total population of 14 million people. Incorporated in Bermuda and
currently operating in Anguilla, Antigua & Barbuda, Aruba, Barbados,
Bermuda, Curaçao, The Cayman Islands, Dominica, Grenada, Jamaica, St
Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines and Trinidad
& Tobago.
Digicel looks forward to launching in Haiti and Turks & Caicos in the
near future. The company has also announced its intent to fully
acquire Bouygues Telecom Caraibe with assets in Martinique, Guadeloupe
and French Guiana, pending all the appropriate and necessary
approvals.
The company is the lead sponsor of Caribbean sports teams including
the West Indies Cricket Team, Special Olympics teams across the
Caribbean and is title sponsor of the Digicel` Caribbean Football
Union Cup, which involves over 30 Caribbean countries and is an
important qualifier towards the CONCACAF Gold Cup.
Visit www.digicelgroup.com
for more information on Digicel or contact: Maureen Rabbitt, Digicel,
T: +1 876 361 2852 (Jamaica)
About Roamware
Founded in 2001, Roamware is the leading and fastest-growing global
roaming solutions provider, servicing more than 200 networks across 85
countries and more than 520 million mobile consumers. For more
information on Roamware, please visit
www.roamware.com
For more information, or to book a briefing with a Roamware executive,
please contact: Paul Nolan, Companycare Communications, T: 00 44 118
9395900, paul.nolan@companycare.com
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