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WiMAX Roaming Services

Roamware Reinforces Digicel's Leadership in Roaming Services

Roamware Inc and Digicel Group
May 8, 2006

Caribbean's fastest-growing GSM operator provides seamless services for travelling wireless customers

Global roaming solutions leader Roamware Inc and Digicel Group, the fastest growing mobile telecommunications operator in the Caribbean, has implemented Roamware's innovative roaming solutions to enhance its ever expanding seamless pan-Caribbean GSM network and reinforce its position in the region as a leader in delivering excellent customer service.

The partnership will offer an enhanced mobile experience and a greater level of connectivity to Digicel customers travelling abroad and visitors to Digicel's pan-Caribbean network. Digicel's subscribers are already welcoming the benefit of being able to seamlessly access voicemail services from abroad, while visitors to any of Digicel's markets of operation can now effortlessly access their own home services. Digicel has operations in close to 20 Caribbean markets.

According to Ralf Ohlhausen, Products Director at Digicel Group: "Independent research has ranked Digicel as being number one in customer care because of our strong customer-centric focus and commitment to delivering excellent service. We have chosen a suite of solutions from Roamware that will support our continued growth by offering the best and most flexible seamless service enhancements. The technology will also reduce roaming costs for our customers when travelling abroad or visitors coming to the region."

When travelling abroad Digicel's customers can now be assured that they will not be charged for incoming calls when they are not available, as these will be delivered directly into their voice mailbox free of charge. Roamware's Voicemail Call Completion and CLI Guarantee also ensure that callers can seamlessly leave voicemails without the need to re-enter phone numbers.

International visitors to the Digicel network can now enjoy a reliable Virtual Home Environment experience with Roamware Short Codes, which enable inbound roaming subscribers to continue to use the abbreviated codes assigned by their carrier to access their local services such as voicemail. Smart Call Assistant allows roamers to use the numbers in their phonebook as they would at home by automatically adding the international access codes if missing.

Bobby Srinivasan, Roamware CEO, said: "The Caribbean telecommunications industry is experiencing impressive, dynamic advancement and playing a lead role in driving the vibrant tourism, financial services and local industries. We are delighted to be partnering with Digicel to fully explore and support the market opportunities with our market-leading services."

About Digicel
Since its launch in 2001, Digicel has become the fastest growing wireless telecommunications operator in the Caribbean. A Caribbean company, headquartered in Kingston, Jamaica, Digicel has over the past five years, become renowned for competitive rates, unbeatable coverage, superior customer care, a wide variety of products and services, and state-of-the-art handsets. It is the largest GSM operator in the region.

By offering innovative wireless services and community support, Digicel has become a leading brand in the Caribbean and has placed the region at the cutting edge of wireless communications.

Digicel currently has operation in 16 Caribbean countries, covering a total population of 14 million people. Incorporated in Bermuda and currently operating in Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Curaçao, The Cayman Islands, Dominica, Grenada, Jamaica, St Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines and Trinidad & Tobago.

Digicel looks forward to launching in Haiti and Turks & Caicos in the near future. The company has also announced its intent to fully acquire Bouygues Telecom Caraibe with assets in Martinique, Guadeloupe and French Guiana, pending all the appropriate and necessary approvals.

The company is the lead sponsor of Caribbean sports teams including the West Indies Cricket Team, Special Olympics teams across the Caribbean and is title sponsor of the Digicel` Caribbean Football Union Cup, which involves over 30 Caribbean countries and is an important qualifier towards the CONCACAF Gold Cup.

Visit for more information on Digicel or contact: Maureen Rabbitt, Digicel, T: +1 876 361 2852 (Jamaica)

About Roamware
Founded in 2001, Roamware is the leading and fastest-growing global roaming solutions provider, servicing more than 200 networks across 85 countries and more than 520 million mobile consumers. For more information on Roamware, please visit 

For more information, or to book a briefing with a Roamware executive, please contact: Paul Nolan, Companycare Communications, T: 00 44 118 9395900,

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