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WiMAX Network Operations Management

Looking Glass and VIRTBIZ team to Help Data Centers Improve Service, Reduce Costs and Mitigate Risk

Other Topics: WiMAX Test Receiver Notebook, 4G Wireless Investment

Looking Glass Technology LLC.
January 18th, 2010

Dallas Texas,  Looking Glass Technology LLC., the leading provider of
strategic Network Operations Management Technology and Services, announced today that it
has teamed with VIRTBIZ (http://www.virtbiz.com/), a recognized leader in Internet datacenter
and co-location services. VIRTBIZ provides its customers with high quality Internet services at
industry-leading prices with an absolute dedication to superior service.
Looking Glass Technology LLC. will locate our second Network Operations Center (NOC) in
VIRTBIZ’s 10,000 square-foot Dallas facility. "There's a lot of synergy in having Looking Glass
on the network," says VIRTBIZ President Chris Gebhardt. "We are particularly excited about
leveraging Looking Glass' monitoring and support solutions for our customers."

This teaming agreement positions Looking Glass and VIRTBIZ to work exhaustively beside
their customers to ensure that each network gets designed, built and managed to a rigorous
standard and set of specifications. Looking Glass’s industry leading technologies, methodologies
and expertise, paired with VIRTBIZ’s extensive web design and server hosting best practice
capabilities, provide a winning combination for customers seeking to build the top line while
managing dramatic reductions in cost to help the bottom line.

The Design for Manageability (DFM) approach that Looking Glass and VIRTBIZ are prepared
to deliver, along with additional technologies and methodologies for managing the network once
deployed, will position their customers to potentially emerge as leaders in the market.

“Improperly managed network operations can result in huge cost overruns and in dramatic
unexpected side effects – such as downtime, rollbacks, customer churn, increased complexity
and lost revenue that can cost tens of millions of dollars annually in repair and rework,” said
Mark Stiles, CEO of Looking Glass. “With such a complex environment, carriers need the type
of robust capabilities provided by Looking Glass and VIRTBIZ to monitor the network, manage
operations, including break fix.”

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