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Telecoms Fundamentals for Technical Professionals

Training Course Outline

Course Duration:

4 Days

Training Course Description:
Whether your background is in traditional mini/mainframe data processing, distributed applications development or managing the LAN, the chances are you are having to embrace some aspects of telecommunications within the scope of your responsibilities. This course will provide you with all the information you need to work effectively in this new and challenging environment. This course is the perfect primer for all technical staff new to the world of telecoms in addition to those with a datacoms or software background who need to get up to speed quickly with this rapidly evolving environment.

Upon completion of this course delegates will have a clear understanding of:
  • Basic Telephony
  • Transmission
  • Switching
  • Signalling
  • Key Concepts in Planning for the Future
  • The value of digitalising the network
  • Importance and influence of ISDN
  • The role of telecommunications as a tool for improved corporate productivity, e.g. Computer - PABX Applications Interfaces
  • The information planning process needed for a successful telecommunications strategy

None, however the course assumes delegates come from a technical background.

Telecoms Fundamentals for Technical Professionals includes the following modules:

The Roots of Telecommunications

  • 1876 to the present
  • Who are the players?
  • Standards organisations: ITU, ISO, ECMA, EIA
  • Types of service providers e.g Interexchange/Local Exchange Carriers/ PTOs

Basic Telephony Transmission

  • Basic telephone circuit
  • Analogue signals
  • Bandwidth, baseband, modulation
  • Multiplexing
  • Frequency/Time Division
  • Why digital?
  • Digitalization methods:
  • Pulse Code Modulation (PCM)
  • Adaptive Differential PCM (ADPCM)
  • Low bit rate voice: when to/not to use it
  • Transmission media
  • Copper wire pairs
  • Coax cable
  • Microwave
  • Satellite
  • Fibre optic
  • New local loop technology
  • Asymmetric Digital Subscriber Loop (ADSL)
  • High Speed Digital Subscriber Loop
  • Broadband cable modems
  • Fibre to the node/curb/home


  • European Switching Plan
  • Local vs. trunk switching
  • Switching technology e.g.
  • circuit/packet/frame/cell
  • Signalling
  • Rotary dial? DTMF
  • SF/MF, E&M
  • ITU-T#7/Advanced Intelligent Networks
  • Virtual Private Networking (VPN)

Voice Telephone Systems

  • PABXs/Centrex
  • Philosphy of provision
  • Terminology
  • Management systems
  • Computer Telephony
  • Integration (CTI)
  • Key telephone systems
  • Voice reponse systems
  • Voice messaging systems
  • Internal wiring issues
  • Structured wiring systems
  • Wire categories e.g. CAT 1-5 UTP


  • How to describe ISDN with 8 key words
  • Why ISDN?
  • Terminology
  • Channels B/D/H0/H12
  • Interfaces T/S/R/NT1/NT2
  • ISDN applications
  • Video teleconferencing
  • Current status and future
  • Broadband ISDN
  • What is it?
  • ATM
  • Why cell switching?
  • What will it be used for?


  • Modems/Interfaces/Multiplexers
  • leased digital private lines
  • Data switching
  • Circuit switching
  • Packet switching
  • Cell switching
  • Fast packet switching/frame relay
  • Voice over frame relay - is it practical?
  • Internet/ Intranet environement/TCP/IP
  • Voice over the Internet
  • Local Area Networking
  • Ethernet and Token Ring
  • Bridges vs routers
  • Ethernet/Token ring switching

Wireless Communications

  • Why mobile communications?
  • Evolution of mobile systems
  • Systems types:
  • Radio paging
  • Radiotelephone (incl CB)
  • Mobile telephone service
  • Cellular radio sevrvice
  • Dispatch radio
  • Personal Communications (PCN)
  • Mobile data systems
  • Wireless local loops
  • Wireless PABX telephones

Next Generation Networks

  • Converged Technologies
  • Voice over IP: H323, SIP, Megaco
  • Video over IP
  • IP Multicasting

Planning for the Future

  • Why planning is important
  • Where to start:
  • Inventory
  • User surveys
  • Supplier surveys
  • Developing a plan
  • Working the plan
  • Developing a business case


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